Returns and Refunds

Returns and refunds

Click here to start a return

Returns and refunds at MyBra

At MyBra we want it to feel easy and safe to order a bra and try it on at home. If the size is not right we will exchange it, and if you are not happy you can send it back. The terms are set out below.

1. Return period

You have 30 days to start a return, counted from the day you received your order. This 30 day policy sits on top of your legal rights and never replaces them.

You can cancel your order within one hour of placing it. After an hour we usually cannot stop the order, but you can still cancel your purchase under the legal right to cancel set out below.

For a return to be accepted, the bra must be unworn and unwashed, with all labels still attached and in its packaging. Please quote your order number when you get in touch.

2. Fit guarantee: exchange for another size

If the size is wrong, we will exchange it for another size within 30 days of the day you received your parcel. The bra may have been tried on, but not worn or washed. Here is how the exchange works:

  1. Email kontakt@minbh.se with your order number, the size you have and the size you would like.
  2. We reply with instructions on how to send the bra back.
  3. Once we have received it, we send the new size out with free delivery.

You pay the return postage for the bra you send back, unless the item is faulty or we have sent the wrong size.

3. How to return

  1. Email kontakt@minbh.se with your order number and the reason for the return.
  2. Wait for our reply. If the return is approved, we send instructions on how and where to send the parcel.
  3. Pack the item well so that it is not damaged in transit.
  4. Send the item at your own cost to the returns address: Lindalsvägen 55A, 135 50 Tyresö, Sweden.
  5. Once we have received and checked the item, we process your refund.

Please note: items sent back without a return having been requested first will not be accepted.

4. Refunds

  • Once we have received the item you get a confirmation, and we let you know whether the refund is approved.
  • If the return is approved, we refund you within 10 working days, to the same payment method you used.
  • It can take further time before your bank or card provider has processed the refund so that it shows up in your account. If more than 15 working days have passed since we approved your return, please contact us at kontakt@minbh.se.

5. Damage and faults

Please check your order when it arrives. If the item is damaged, faulty or the wrong item, contact us straight away and we will put it right. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described, and where they are not you are entitled to a repair, a replacement or a refund.

6. Your legal right to cancel: 14 days

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you can always cancel your purchase within 14 days of the day you received the goods, without giving a reason. You may examine the item in the same way you would in a shop. If it has been handled more than that, we may deduct an amount for the loss in value. This legal right always applies, and our 30 day policy is offered on top of it rather than in place of it. After those 14 days, and up to 30 days, we only accept bras that are unworn and unwashed. Please quote your order number when you cancel.

7. Cancellation form

If you would like to use your right to cancel, fill in the details below and email them to us:

Cancellation form To: kontakt@minbh.se

I hereby give notice that I cancel my purchase of the following item:

  • Order number:
  • Order date:
  • Date the item was received:
  • Customer name:
  • Address:
  • Signature: (if the form is sent on paper)
  • Date:

8. Contact

Email: kontakt@minbh.se
Website: mybra.uk

Do get in touch if you have any questions about returns, exchanges or refunds.

Thank you for shopping with MyBra.